A ‘customer’ is anyone who receives any information from The Racing Analyst regardless of whether this is information that is paid for, or provided free of charge, and includes, but is not limited to information made available through Premium Membership levels. ‘Services’ relates to any of the information we supply, regardless of whether this is information that is paid for, or provided free of charge, and includes, but is not limited to, all information provided through the services referred to as Premium Memberships or any other dealings with us. As a ‘customer’ purchasing, receiving, subscribing, trialing or utilizing any of our ‘services’ you agree in full, agree to be bound by, and agree to comply with the Terms and Conditions of our ‘services’ as a ‘customer’ and agree to all of the points that cumulatively form our ‘Terms and Conditions Of Business’ as set out here:
You are at least 18 years of age or older as local gambling law dictates. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to receive our services.
All information supplied is strictly confidential and is for the sole use of customer registered with us who is responsible for paying for, subscribing to, or receiving the service in question. You agree to use the information solely and not divulge any of the information provided to any 3rd party in any way; including, but not limited to verbal, written or electronic distribution of the information supplied.
Once a customer has received information from any of our services, he/she is bound to an agreement that he/she shall not in any way divulge the information to any third parties, either before or after any race has been run. It is released exclusively to customers of The Racing Analyst – information piracy and/or the re-transmission of information, either for commercial gain or not, of any kind will not be permitted and we will immediately commence legal proceedings to remedy any such breach of our Terms of Business. We reserve the right to immediately cancel any services should we find that customers are passing information to third parties and are not obligated to provide a refund in such circumstances.
Any member that is caught selling these tips for financial gain or indeed passing these tips on with the intention to sell, will be met with an immediate, minimum, fine of £200. This fine can be increased by The Racing Analyst Ltd if the compensation due is felt to be largely greater than £200.
The Racing Analyst reserves the right to refuse membership to any server where it believes that person may use the information in any way described in clause 3.
Customers must be aware that not every bet will win. Past results are not indicative of future performance and The Racing Analyst is not bound by any assurance that any profits will be achieved over any period of time. Any information provided as part of any service to any customer is solely provided as an opinion, and there are no guarantees to the likely outcome of any race that is run.
We reserve the right to change the service(s) at any time. Notification of such changes shall be made in the form of an email and article within the members website. Where a service has been changed that significantly affects (to the detriment) the service a member originally signed up for, those members shall be entitled to cancel their subscription and receive a refund for outstanding months remaining.
We reserve the right to cancel the service(s) at any time. In such circumstances, a refund for any outstanding months of membership will be given. We reserve the right to cancel a customer’s membership at anytime due to threatening or abusive behaviour to members of staff or fellow members. No refund will be given
Our Site is not designed for residents of certain restricted jurisdictions including online players from the USA, Puerto Rico, Canada, France, Israel, Italy, Sweden, Finland, Denmark, Norway, Indonesia, Iran, Iraq, Nigeria, Romania, Belarus, Cuba, Croatia, Serbia, Montenegro, Sudan, Virgin Islands (U.S), Russian Federation, Czech Republic, Turkey, Hong Kong, Australia, Canada, China, Estonia, Germany, India, Japan, Latvia, Lithuania, Netherlands, South Korea, Ukraine, Macau and Bosnia and Herzegovina. If your ISP allows you to access our site we ask that you comply with local county restrictions and regulations
DATA PROTECTION, CANCELLATIONS AND PRIVACY
We will not pass on your details to any third parties, nor will your information be used for any advertising purposes, other than those directly associated with us. We may provide you with information regarding other. The services that we believe may be of interest to you through email, phone, SMS text message or post, and we may also provide you with information from selected partners which we believe will be of interest to you. Any information provided as part of The Racing Analyst service offerings or provided on behalf of selected partners will be done so without making your details available to any 3rd parties. We operate an opt-out mechanism with any promotional or advertising communications using any medium, and we will permanently remove your information from any database where your details may have been stored.
We do not condone or utilize the use of Unsolicited Commercial Email (SPAM), and will take all necessary actions required to stop and Unsolicted Commercial Email that purports to be from The Racing Analyst.
The Racing Analyst cannot and will not offer any refunds for any services, whether completed, in progress or not yet commenced, under any circumstances whilst the services that were signed up and paid for are still being provided in the capacity they were described at the time the service was commenced. Services in any form require a significant amount of time in administration, and setup irrespective of results, and as such we regret we are unable to offer any refunds in any form unless we are forced to cease or change any of our services to the detriment of the customer.
The Racing Analyst is located at Commercial Rd, East Sussex, BN21
We do not store credit card details/ addresses nor do we share customer details with any 3rd parties
Your consent to membership allows us access to Payment information through our payment merchant Stripe. E.g payment card/account and address details of said account holder…
COMPLAINTS HANDLING POLICY
The Racing Analyst is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our product/service, then please let us know as soon as possible. This will help us to continually improve our service to you. What to do if you have a complaint Please contact us at firstname.lastname@example.org detailing the nature of your complaint. We would ask you to provide your account details so that we can look into your account. Our complaints procedure
Complaints can be made by email only at the moment
We will acknowledge receipt of your complaint, using your preferred method of communication, within three working days.
We take all complaints seriously and aim to address your concerns thoroughly, promptly, and efficiently.
We aim to resolve all customer complaints as quickly as possible. The length of time will depend on the issues involved. If it is not possible to reach a prompt conclusion, we will contact you with an explanation, and set out expected timescales by which matters should be resolved.
Any correspondence will be treated in confidence. An exception will be made in the event that a third party is implicated by your complaint, and we need to discuss the details of your issue with them in order to reach a satisfactory conclusion.
We will not tolerate abusive or threatening emails from members. If we deem an email to come into this category then we may cancel that members membership.
INDEMNITY AND LIABILITY
You irrevocably indemnify The Racing Analyst and any of its Data Providers and affiliates from and against any and all losses, damages and costs suffered or incurred by us, any Data Providers or affiliates of whatsoever nature arising out of or in connection with your use, provision or distribution of information or any part of our services or any part or otherwise howsoever arising in relation to any breach of this agreement by you.
Due to the nature of electronic distribution of information, services and materials, neither us nor any of our Data Providers nor affiliates have any liability (whether in contract or tort) for any losses, costs or damages resulting from or related to use of or inability to use any information contained in our services or the provision of the services to the fullest extent to which such liability may be excluded or avoided by law. In no event shall we be liable to you for perceived or actual lost profits or for indirect, incidental, special, punitive or consequential damages arising out of or in relation to the provision of the services or the provision of information.Str